Frequently Asked Questions

1 Can I pick my order?

At the moment our business is purely online based to service you with an easy and unique shopping quality to your door step.

2 What is your service delivery charge?

Delivery charges depends on the area

3 Do you deliver to my area?

We deliver to anywhere all over in Kuwait.

4 How can I re-order the products previously ordered?

Very simple login with your email and password then click proceed to your account page. You will see a list all of your previous orders..

Simply click re-order on the order you want. If you wish to edit the order simply proceed the cart page.

5 When can you deliver my order?

You can select a delivery time during your check out process. Otherwise it will be delivered to you on the next day.

6 I did not receive my order yet.

For assistance kindly email info@thehorseco.com or call +965 66000298 to guarantee you a satisfactory solution.

7 How do I return the damaged items?

You have the right to exchange damaged items during 48 hours after receiving them provided with receipt or reference number.

8 How do I apply a promotional code to my order?

At the bottom of the first check out page, there will be a section labeled "Discount Code" Enter your code there and you will see the change this made to your order reflected on the total price.

9 Can you ship your products anywhere in GCC?

Yes ! However, we are not responsible for additional charges you may incur as a result of international duties.

10 What's your procedure if my order is missing any product or product expired?

We are sorry for this inconvenience. Please call our customer service line 66000298. We will do our best to make up for our mistake.

11 Is the online shopping with The Horse Co secured?

When you place your order to us your order will be made over a secure connection via an SSL (Secure Socket Layer). It means all the personal information you enter will be encrypted so it can't be read as it tours over the internet.

Encryption is used on all pages within the buying process , making shopping on '' The Horse Co '' as safe as possible.

12 Is my Credit Card / Knet information safe?

In accordance of our highest standard of industry , we neither take nor save any of your Credit Card or Knet information on our servers.

13 How do I pay for my order?

You can pay online using by Cash , Knet , Visa card , Master card

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